Had an incident yesterday where a CNA that I work with found it necessary to confront a resident who had complained about her.
Really? Someone explain to me why this is a good idea.
There's only two proper responses to a resident complaint: Silence or an apology. Confronting a resident is never a good idea.
Luckily for the CNA, the resident didn't want anything further done. Technically, this would be abuse and the CNA could have come under investigation.
Some days I wonder if people unplug their frontal lobes before coming to work. Grr.