It was from a resident.
The two best parts of the story?
- The administrator initially gave them an application for a CNA instead of a CMA. After the resident filled it out, they realized it was the wrong form. So, they read the administrator the riot act. "How can you run this facility if you can't even read well enough to hand out the correct applications to people?"
- The reason for leaving their last job. "I had a stroke and lost my memory."